I am a developer who works with a ticketing system. I get assigned tickets, they contain details, I complete the tickets, and move on to the next task. I would like to incorporate org mode into my workflow but I'm not sure how. Here is what I'd like to do, perhaps someone can tell me the best way to accomplish that.
I want to be able to create a TODO for each ticket that I am assigned. I want to be able to keep notes on that ticket as well as have a check list of things to do. To include such items as:
Additionally I'd like to have custom states other than TODO and DONE. Something like TODO, IN PROGRESS, DONE, VERIFYING, and BLOCKED. Finally I would like to be able to assign tags to different tickets so I can track them. So if tickets 1,2,&3 all deal with the UI, then they get tagged with "UI". If tickets 4 & 5 are done on the backend with Java, I'd like to tag them as "JAVA" and "BACKEND". Then I'd like to be able to filter based on my tags.
What is the best way of doing this in org mode? Should I be making a new document for each ticket? Just have one really big document with all my tickets? Is there something about this that I'm missing? I'd appreciate any clues you guys could toss my way.